When you need emergency care and every moment counts, Upper Valley Medical Center’s Emergency Department is ready to meet your critical needs with technologically-advanced emergency care. Patients and their loved ones appreciate our high quality, compassionate care. Here’s what to expect during your visit our emergency department.
What to Bring with You
If possible, having this information with you when you arrive will help the emergency team speed your care. If you have registered for MyChart, this information may already be in your electronic health record.
- List of all current medications including "over the counter" drugs, herbal remedies and supplements
- List of dosages, when they are taken and the last dose taken
- Primary care physician’s name
- List of known allergies and medication reactions
- List of surgeries
- List of medical conditions
- Telephone numbers of family, friends or next of kin
- Pharmacy name, telephone number and location
- Social security card
- Insurance card
Arrival and Triage
When arriving at the emergency room, we will assess or "triage" the severity of your condition. Triage is simply the process of evaluating your condition. You will usually be seen by a triage nurse who will assess your medical condition by evaluating your vital signs, medical complaints and information you provide about past medical problems and allergies. The triage nurse’s task is to ensure that patients with urgent medical conditions are promptly seen.
Rapid Assessment for Minor Issues
Patients with minor illness and/or injury may be assessed, treated and discharged from the Rapid Assessment Area, or assessed there while waiting for an available bed in the Emergency Department.
After triage, you will be taken to a private treatment room immediately (unless all rooms are full). There a registration staff member will complete the registration process and ask you for medical information and to provide consent for medical treatment.
Diagnosis and Treatment
An emergency medicine doctor, a registered nurse with specialized emergency training and one or more lab or other technicians make up the emergency medical team that will care for you. Your doctor will review your medical history and perform an exam or evaluation. The doctor may order tests, make a diagnosis, begin treatment, or consult with other specialists or your family doctor (if you have one). The nurses and technicians will help execute the doctor’s orders. Many diagnostic services are available in the emergency area so you don’t need to be moved elsewhere in the hospital. This saves time. Once you are stabilized and emergency treatment is provided, a decision is made to admit you to the hospital or send you home with instructions for follow up care.
When you are discharged, your doctor or nurse will give you any prescriptions the doctor has ordered and review with you a set of written "discharge instructions." They will answer your questions and describe any recommended follow-up care. It is very important that you understand and follow these instructions. If you do not understand them, please let the doctor or nurse know.
If You Are Admitted to the Hospital
If you need specialized care and are admitted to the hospital, our goal is to move you to a hospital room as quickly as possible so that you are more comfortable and treatment or additional testing can begin.
Intensive Care Unit for Seriously Ill and Injured Patients
Patients who leave the Emergency Department and need intensive care and constant monitoring may be taken to the Intensive Care Unit (ICU). The UVMC ICU handles the extremely sick and seriously injured with a patient-centered team approach. The ICU staff has the experience of working together closely to serve the specific needs of a patient.
Hospitalists Coordinate Care
UVMC has hospitalists on duty 24 hours a day, seven days a week. These physicians act as admitting doctors to check into UVMC those patients who need further care, and then follow their care in coordination with patients’ primary care physicians. This provides seamless care for patients. Hospitalists and emergency physicians work effectively to get patients cared for in a timely manner.