Upper Valley Medical Center (UVMC) is committed to providing quality care that respects and upholds the rights of our patients. A patient is any person experiencing a medical need/condition at any time in their life. We present the following patient rights and responsibilities.
You have the right to:
- Be treated with respect, compassion, and consideration. We will strive to provide service that recognizes your personal dignity, values, and beliefs, and confidentiality of protected health information (HIPAA). Care is provided in a safe and secure environment in a manner that is sensitive to cultural, racial, religious, or other needs. We will not discriminate on the basis of race, creed, sex, national origin, religion, age, disability, or source of payment.
- Privacy and confidentiality. Any care discussion, examination, or treatment will be conducted discreetly. All communications and records regarding your care will be protected according to federal guidelines. Refer to hospital's Notice of Privacy Practices for details. You can expect a response from the Patient Representative and/or Administration when you or a family member has a significant complaint.
- Information about illness and options for treatment. You have the right to know the identity of physicians, nurses, and others involved in your care, including students, residents, or other trainees. You will receive complete and current information concerning your diagnosis, treatment, and prognosis in terms that you can understand. In order to make an informed decision, you will receive an explanation of the treatment, including possible benefits, side effects, known risks, potential costs, and likelihood of success. Any alternative treatment will also be explained. You and your family have the right to participate in care decisions including managing pain effectively.
- Access to quality care that meets your needs. Within its capacity and policies, the hospital will provide reasonable access to care at your request for appropriate and medically indicated care and services. We will provide evaluation, service, and/or referral as indicated by the urgency of the case. You have the right to a complete explanation concerning the need for and the risks, benefits and alternatives of a transfer. The facility to which you will be transferred must first accept you as a patient. You can expect reasonable continuity of care and to be informed by your physician or other caregiver of available care options when hospital care is no longer appropriate (Home Health, Hospice, Rehab Programs, etc).
- Review of records. You may request a copy of your medical records and have the records pertaining to your medical care explained or interpreted as necessary, except when restricted by law. Refer to hospital's Notice of Privacy Practices for details.
- Care that is supportive. We will respond to your need for comfort as promptly and effectively as possible. You will receive assessment and management of pain or uncomfortable symptoms, respecting your personal, cultural, or spiritual needs.
- Participate in research programs. You may consent or decline to participate in research studies or clinical trials affecting care and treatment or requiring direct patient involvement. Studies will be fully explained to you prior to consent, and your refusal to participate will not compromise your care. Alternatives, potential risks, and discomforts will be explained.
- Refuse treatment. You may accept or refuse any procedure, drug, or treatment and will be informed of the risks and benefits of such refusal.
- Have an Advance Directive. Your living will, health care proxy, or durable power of attorney for health care will be honored to the extent permitted by law and hospital policy. A designated decision maker, such as a guardian, next of kin, or legal authorized person may communicate your wishes and exercise your patient rights if you are unable.
- Participate in care decisions. You may participate in and request a review of your care regarding ethical issues, for example, withdrawing or withholding life sustaining treatment and care at the end of life. You will receive information regarding Do Not Resuscitate (DNR) Comfort Care and/or DNR Comfort Care Arrest laws.
- Resolve issues and have questions/concerns answered. You may receive information on hospital policies that relate to patient care, treatment, and responsibilities. Resources available for resolving concerns, grievances, and questions include the Ethics Committee, Patient Representative, HIPAA Compliance, Administration, or any staff member. You can also contact ODH at 1-800-669-3534, CMS at 816-426-5746 or JCAHO at 1-800-994-6610.
- Be informed of the cost of your care. You have the right to be informed of the hospital's charges for services and available payment methods. This will clarify the immediate and long-term financial implications of treatment choice, insofar as they are known.
- Know the hospital's code of ethical behavior. You may be informed of the existence of the business relationships among the hospital, educational institutions, other health care providers, or payers that may influence your treatment and care. The hospital's code of ethical business and professional behavior protects the integrity of clinical decision-making.
- Access protective services. Safety is our priority. If you have questions or concerns, inform your caregiver immediately or contact the Patient Representative at (937) 440-4717. Per policy, grievances will be resolved in a timely manner. To have the safest stay possible we encourage you to be actively involved in your care.
- Have a family member or representative of your choice and/or your own physician notified promptly of your admission to the hospital.
The patient is responsible to:
- Provide to the best of your knowledge accurate and complete information about present complaints, past illness, hospitalizations, medications, and other matters relating to your health.
- Participate in health care decisions and follow the treatment plan given by your physician. This includes following instructions of nurses and other health personnel carrying out the plan of care and enforcing hospital rules and regulations.
- Assure that the financial obligations of your health care are fulfilled as promptly as possible.
- Plan for your actions if you refuse treatment or do not follow the practitioner's instructions.
- Follow the hospital rules and regulations affecting your care and conduct.
- Be considerate of the rights of other patients and hospital personnel and assist in the control of noise, smoking, and number of visitors.
- Be respectful of the property of other persons and of the hospital.
- Provide current copy of advance directives if these documents have been prepared.
- If possible, advise the hospital if a surrogate decision maker has been appointed.
If you have questions or concerns regarding your rights, or suggestions concerning your hospital care, contact the Patient Representative, who can be reached through the hospital operator or by calling (937) 440-4717. The Patient Representative will be happy to visit you in your room or talk with you by phone to assist with any of your concerns.