Insurance

If you have health insurance, the Upper Valley Medical Center (UVMC) business office staff will bill your insurance provider, Medicare, and any supplemental health insurance you have. After your primary insurance provider has paid, your secondary insurance will be billed.

See an example of a billing statement. To open this form you’ll need Adobe® Acrobat Reader®, which you can download for free.

Updating Your Insurance Information

If you need to provide us with any financial or insurance information, or if you have concerns about insurance filing, you may contact us in person at the UVMC cashier’s office, located off the Main Lobby of the Medical Center and in the Business Office in the Dettmer building. Office hours are from 8:00 a.m. to 4:30 p.m. The phone number of the cashier’s office is (937) 208-2777.
 
Outside the hospital, contact us by telephone at (937) 208-2777 or (800) 544-0630 Monday through Friday, 8:00 a.m. to 4:30 p.m.

Please be ready to give the account number shown on your bill to the representative.

Supplies and Services Not Covered by Insurance

Your private insurance, Medicare, or Medicaid benefits may not pay for some supplies and services you receive at the hospital. The hospital is required to bill you for these items after the insurance company processes the bill. If you have questions about what your insurance will pay, please contact your insurance company. For Medicare enrollees, visit Medicare's website for a complete list of services and supplies covered by Medicare. Look at the document titled Your Medicare Benefits.

How to Dispute a Claim

If a health care treatment or service was denied, reduced, or terminated by your health plan, you should appeal first to your insurance provider. After you have completed your health insurance provider’s internal review process, you may have the right to appeal or file a complaint with the Ohio Department of Insurance. To find out more, contact the Ohio Department of Insurance.

Insurance Terms 

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