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If you have health insurance, the Premier Health Patient Financial Services staff will bill your insurance provider, Medicare and any supplemental health insurance you have. After your primary insurance provider has paid, your secondary insurance will be billed.

Find more information about Premier Health's billing process.

See an example of a billing statement. To open this form you’ll need Adobe® Acrobat Reader®, which you can download for freeOff Site Icon.

Updating Your Insurance Information

To update your financial or insurance information, or if you have concerns about insurance filing, you can contact us in person at the UVMC cashier's office, located off the Main Lobby of the Medical Center and in the Business Office in the Dettmer building.

You may also contact us by telephone at (937) 203-4886(937) 203-4886 or toll-free at (888) 566-4856(888) 566-4856, Monday - Thursday, 8:00 am to 8:00 pm and Friday, 8:00 am to 6:00 pm.

Supplies and Services Not Covered by Insurance

Your private insurance, Medicare, or Medicaid benefits may not pay for some supplies and services you receive at the hospital. The hospital is required to bill you for these items after the insurance company processes the bill. If you have questions about what your insurance will pay, please contact your insurance company. For Medicare enrollees, visit Medicare's websiteOff Site Iconfor a complete list of services and supplies covered by Medicare. Look at the document titled Your Medicare Benefits.

How to Dispute a Claim

If a health care treatment or service was denied, reduced, or terminated by your health plan, you should appeal first to your insurance provider. After you have completed your health insurance provider's internal review process, you may have the right to appeal or file a complaint with the Ohio Department of Insurance. To find out more, contact the Ohio Department of InsuranceOff Site Icon.

Content Updated: April 11, 2019

DISCLAIMER:Upper Valley Medical Center does not have any control over the content of third-party websites and neither endorses nor accepts any responsibility for the content, products, and services on or sold on these websites. The Off Site Icon symbol indicates a third-party website.
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